Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Complaints and compliments

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area. All complaints must be in ... [continue] Complaints and compliments

DNA (Did Not Attend) Policy

If an appointment is missed an initial warning letter will be sent. When a second appointment is missed a further warning letter will be sent. If 3 appointments are missed ... [continue] DNA (Did Not Attend) Policy

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by downloading and printing both: the Patient ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient feedback

We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback

Patient rights and responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will: Ensure our patients have 24-hour access to ... [continue] Patient rights and responsibilities

Practice boundary

Please see below our practice boundary

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014